Step-by-Step Guide

How to Remove Angi Reviews: Fake, Unfair, or Your Own (2026 Guide)

Three different people search for how to remove Angi reviews. A homeowner who wrote one and wants it gone. A contractor who got an honest two-star from a customer whose job really did go wrong. And a contractor who got rated by someone who never hired them, by a competitor, or by a relative of one. Angi treats each of those differently, and one of them has a removal route that barely exists on other platforms. When a homeowner complains to Angi first, Angi holds the rating back from the profile while the two sides work on it, and discards the review entirely if the complaint gets resolved. This guide covers all three situations, the clauses Angi actually enforces, and what is left when a report comes back with the review still up.

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Quick answer

If you wrote the review, you control it. Angi tells contractors that in most situations editing or removing a negative review is the responsibility of the consumer who posted it, so the route is your own Angi account or Angi member support. If you are a contractor and the homeowner complained to Angi before the rating went live, you are inside Angi's Complaint Resolution Process: Angi holds the review unposted while you work toward a resolution, and if you reach one, the original review is discarded and the homeowner can leave an updated one in its place. If the review is already live, Angi removes it only when it breaks the Terms of Use. Angi requires a reviewer to have actual first-hand experience with the business, to be accurate and complete, to have received no compensation for posting, and to have no employment, ownership, board or family tie to the business or to a competitor of it. Report it naming the clause, because Angi says a team can investigate reviews to check they meet its review requirements. An honest review from a real customer stays up.

The removal process, step by step

1

Work out which of the three situations you are in

Angi removes reviews that break its Terms of Use, not reviews that are unflattering. Before anything else, sort the review into one of three buckets: a review you wrote yourself, an honest negative review from a real customer who hired you, or a review that breaks one of Angi's review clauses. The steps after this one are mostly for the third bucket, and the second bucket has no removal path at all.

Read the review against Section 11 of the Angi Terms of Use and write down the exact clause you think it breaks. You will need that clause when you report, and again if you escalate.

What is not grounds for removal. A one-star from a homeowner who hired you and did not like the work. A review that is harsher than the job deserved. A review that gets a date or a price slightly wrong but describes a job that happened. Those stay, and the moves left are a reply and newer work on the profile.

What is grounds for removal. Angi's terms require that a review be based on the reviewer's actual first-hand experience with the business being reviewed, that it be accurate, honest, truthful and complete, that the reviewer received no form of compensation to post it, and that the reviewer does not work for, own any interest in, or sit on the board of the business or of any competitor of it, and is not related to it by blood, adoption, marriage or domestic partnership. The same section says Angi may redact, delete or reject a review that does not conform with its publication criteria.

Angi's user conduct rules add more. They prohibit misleading others as to the identity of the sender or the origin of a review or rating, knowingly submitting false or misleading information, harassing or threatening another person, posting irrelevant content, repeatedly posting the same or similar content, and taking any action that would undermine the review and rating process.

If you would rather not run the filing yourself, our Angi review removal service builds the case under the specific clause and bills only once the review is gone.

2

Check whether the review is even posted yet

Angi does not publish a review the moment it is written. Its help center says a submitted review typically takes 24 to 48 hours to appear on a profile, and that reviews can sit longer when the reviewer is flagged for verification or when the same homeowner has already reviewed the same business. A review that is held is not costing you anything yet, and the window before it posts is the cheapest time to act.

Angi's What is the Status of a Review article names three reasons a review is missing from a profile:

  • Normal lag. A submitted review typically takes 24 to 48 hours before it is visible.
  • Consumer verification. Angi says its verification process works to ensure reviews come from real customers, and names spam bots, family members, employees and competitors as what it screens for. A flagged reviewer gets an email, a text or a phone call from Angi that they can respond to.
  • Duplicate reviews. When the same homeowner submits a second review on the same business, Angi's system flags it automatically to stop one homeowner leaving multiple reviews on one job. Those are investigated internally, and Angi says they should post within a few business days if they describe different service experiences.

This matters for a fake review because the same verification pass is what Angi points to when a review comes from someone with no job behind it. If you can show there is no customer record, you are asking Angi to finish a check it already runs rather than asking it to make an exception.

3

If Angi contacted you about a complaint, work the Complaint Resolution Process

When a homeowner contacts Angi to complain rather than posting a review, Angi opens its Complaint Resolution Process. It calls or emails the business with the complaint and the homeowner's desired resolution, and it holds the rating back from the public profile while the two sides work on it. If a resolution is reached, Angi discards the original review and the homeowner can leave an updated one. This is the only route on Angi where a negative review disappears without a policy argument.

Angi documents this in Understanding Our Complaint Resolution Process. The sequence:

  1. A homeowner contacts Angi about a job they are unhappy with.
  2. Angi contacts the business by phone or email with a brief description of the complaint and the resolution the homeowner wants.
  3. The rating is not posted publicly at this point. Angi says it holds onto the review while a solution is worked out.
  4. If the resolution succeeds, the original review is discarded and the homeowner can leave an updated review in its place.
  5. If no agreement is reached, the original rating posts and the business can respond to it publicly.

Ignoring the call is the expensive option. Angi states that not communicating can lead to a profile being excluded from the Angi network, that a banner indicating unresolved complaints will display publicly on the profile, and that the business will be removed from category and task searches. That is a bigger hit than the one-star would have been.

The member side of the same process is in Section 12 of the Terms of Use, under Conflict Resolution Process. A member with an active, qualifying plan can ask Angi to communicate their desired resolution to the business. If the business agrees, or counters in a way the member accepts, the case is treated as resolved, the member's review of the business is removed, and the member can submit updated feedback. Angi says participation is at its sole discretion and that it can reject a request to take part.

4

Report a posted review by naming the clause, not the grievance

For a review that is already live, Angi's terms route you to Member Support to report content you believe breaks them. The report that works names the specific clause and attaches the record that proves it. Angi's reviews FAQ says a team can help investigate certain reviews to check they meet its review requirements, so give that team something it can check.

Angi's reviews FAQ answers the question of whether Angi can help with a concern about a review with a yes, qualified: a team can help investigate certain reviews to ensure they meet review requirements. The Terms of Use say content believed to break them can be reported through Member Support, and warn that a person may be liable for damages, including costs and attorneys' fees, for unlawful misrepresentations. File something narrow and provable.

What a usable report contains:

  • The clause. Not that the review is unfair, but that the reviewer had no first-hand experience with the business, or holds an ownership or board position at a competitor, or is related to the owner, or took compensation to post.
  • The record. The lead, the quote with no invoice behind it, the job ticket, the message thread where a refund was demanded in exchange for the rating. Attach it rather than describing it.
  • The pattern, when there is one. A reviewer name that matches nobody in your system. An account that reviewed three of your direct competitors the same week. Repeated wording across several reviews.

Angi's help articles list Angi Customer Care at (877) 947-3639 and a live chat during business hours, Monday to Friday, 8 AM to 8 PM EST, as the contact route for pros. Angi's guidance on responding to reviews also says that if you believe a negative review landed because of an error on Angi's part, you should start a chat or call support rather than handle it on the profile.

5

Post a reply, and know when to hold it

Angi lets a business comment on any review from the Angi for Pros app or from the business account in a browser, and the comment goes through a moderation pass before it appears. A short, calm reply is worth posting on a review that is staying up. Hold the reply while a removal request is open, because your comment becomes part of what the reviewer sees and often prompts them to add detail to a review that had gone quiet.

From Angi's How to Respond to Homeowner Reviews, the two paths:

  • In the app. Sign in to the Angi for Pros app, tap the Reviews tab, tap See reviews, pick the review, tap Add a Comment at the bottom of the review details, type the comment and tap Save.
  • In a browser. Sign in to your business account, hover the Reviews tab and click All reviews, find the review, click Comment on this review under the project details, type the comment and click Add Your Comments.

Angi notes that a comment can show as pending while a member of its team reviews it, and that it posts once that pass is done.

Keep the reply short and free of the customer's address, job details or personal circumstances. Those can breach the platform's own rules about private information and turn one problem into two on a profile that already had one.

6

When the report comes back with the review still up

Angi keeps the decision to itself. Its terms say it may redact, delete or reject a review against publication criteria that can change at its sole discretion, and no appeal is written into them. A declined report also makes the second attempt harder, because the review has now been looked at once and left in place. At that point the options are a documented refile under a different clause, or handing the case to a team that does this daily.

The gap between a report that fails and one that works is usually evidence rather than wording. A report that asserts an account looks fake, with nothing attached, is the version that comes back unchanged.

A specialist filing differs in three ways:

  • Each review is assessed against the terms first, so reviews with no clause behind them are named as ineligible instead of filed and lost.
  • The record is assembled per review before anything goes in, which means lead records, quotes, invoices and message threads dated before the review appeared.
  • The filing names one clause and proves it, rather than listing everything wrong with the customer.

Repvive runs this on Angi and HomeAdvisor on a pay-after-removal basis. No removal, no fee. If you have already filed and been declined, say what you submitted so the next filing is not a repeat of the one Angi already turned down.

Why Angi works differently from Google and Yelp

Angi sits between the reviewer and the profile in a way Google does not. A homeowner who complains to Angi instead of posting gets routed into the Complaint Resolution Process, and Angi holds the rating unposted while the business and the homeowner work on it. Resolve it and the review is discarded. No other large review platform offers a contractor that window, and most businesses never learn it exists because it only opens when Angi calls them.

The same mechanism has teeth pointed the other way. Angi says a business that does not engage with a complaint can be excluded from the Angi network, can carry a public banner on its profile indicating unresolved complaints, and can be removed from category and task searches. Silence is the one response that costs more than the review.

The second difference is the shared system. Angi and HomeAdvisor sit under one owner and one review and moderation stack, so a rating lands on both sides of your listing and one filing covers both. For home service trades this is the whole reputation surface, which is why reputation management for contractors usually starts here rather than on Google.

The third is verification. Angi runs a consumer verification pass before a review posts and names family members, employees and competitors among what it screens for. A fake review on Angi is often a review that slipped a check Angi already runs, which is a narrower thing to argue than a Google policy case.

How long Angi review removal takes

What Angi publishes about its own timings:

  • A new review appearing. Typically 24 to 48 hours after the homeowner submits it.
  • A review held for verification. No fixed period. Angi contacts the reviewer by email, text or phone and waits on them.
  • A duplicate review. Investigated internally, and posted within a few business days when the two describe different jobs.
  • The Complaint Resolution Process. Runs while the rating is held off the profile. Angi asks the business to respond and does not publish the review unless the process ends without agreement.

Angi does not publish a turnaround for a report against a live review. For handled cases, most Angi and HomeAdvisor removals on our side complete in 5 to 10 days, and a review with no clause behind it is named as ineligible before anything is filed.

Speed matters more here than on most platforms because of the holding window. A review you learn about on the day Angi calls you is worth more attention than the same review a month after it posted.

When to handle it yourself and when to hire

Handle it yourself when Angi has called you about a complaint and the homeowner wants something you can reasonably give. That is the highest-value hour you will spend on your Angi profile, and nobody can do it for you because the resolution has to come from your business.

Handle it yourself when the breach is obvious and the record is one file. A reviewer who is not in your system at all, a competitor's owner under their own name, a message demanding money in exchange for a rating. Report it, attach the file, keep the confirmation.

Hire when you have already reported and been declined, when several reviews landed together, or when the pattern across a reviewer's history is the actual evidence and assembling it is a day of work. A specialist also keeps you away from the two moves that make things worse, arguing with the reviewer in public and pressuring them in private.

Removal subtracts a review and never adds one, so a thin profile is still thin afterwards. Where the underlying problem is volume rather than one bad rating, the fix is collecting real reviews steadily. Angi's own tooling supports that: you can request a review from any homeowner, use a personal review link on invoices and emails, and import reviews from a Google business profile. RepBoost runs the same job on a schedule across platforms.

Frequently asked questions

How do I delete an Angi review I wrote?

The review belongs to the account that posted it. Angi tells contractors that in most situations editing or removing a negative review is the responsibility of the consumer who posted it, so the route runs through your own Angi account or Angi member support rather than through the business. If the business has fixed the problem, Angi's guidance to pros is to ask you to revise the review to reflect that, which you can do in place of deleting it.

Why is my Angi review not showing up?

Angi says a submitted review typically takes 24 to 48 hours to appear on a profile. Beyond that there are two common holds. The reviewer may have been flagged for consumer verification, in which case Angi contacts them by email, text or phone and waits for a response. Or the same homeowner has already reviewed the same business, which Angi's system flags automatically to prevent multiple reviews on one job; those are checked internally and post within a few business days if they describe different service experiences.

What is Angi's Complaint Resolution Process?

It is the route Angi opens when a homeowner contacts it about a job instead of posting a review. Angi calls or emails the business with the complaint and the resolution the homeowner wants, and holds the rating back from the public profile while the two sides work on it. If a resolution is reached, the original review is discarded and the homeowner can leave an updated one in its place. If no agreement is reached, the original rating posts and the business can reply to it publicly.

What happens if I ignore an Angi complaint?

Angi states that not communicating with its team about a complaint can lead to a profile being excluded from the Angi network. It also says a banner indicating unresolved complaints will display publicly on the profile and that the business will be removed from category and task searches. Angi expects a business to engage whether or not it agrees with the resolution the homeowner is asking for.

How do I respond to a review on Angi?

In the Angi for Pros app, open the Reviews tab, tap See reviews, pick the review, tap Add a Comment at the bottom of the review details, type your comment and tap Save. In a browser, sign in to your business account, hover the Reviews tab and click All reviews, then click Comment on this review under the project details and click Add Your Comments. A comment can show as pending while Angi's team reviews it, and posts once that check is done.

Can I ask a homeowner to change their Angi review?

Yes, after you have actually fixed the problem. Angi's own guidance to pros is to respond to the consumer, see what you can do to fix the situation, and once their experience has turned from negative to positive, ask them to revise the review to reflect that. What is not allowed is paying for it. Angi's terms require that a reviewer received no form of compensation to post a review, and its conduct rules prohibit any action that would undermine the review and rating process.

What counts as a conflict of interest in an Angi review?

Angi's Terms of Use require that a reviewer does not work for, own any interest in, or serve on the board of directors of the business being reviewed, and does not work for, own an interest in, or sit on the board of any competitor of that business. The reviewer must also not be related to the business owner by blood, adoption, marriage or domestic partnership. A review from a rival contractor, a former employee or an owner's relative breaks those clauses, and that is a cleaner argument than calling the review unfair.

Does Angi verify who leaves a review?

Angi says many reviews are verified through an automated process and that a Customer Care team follows up with homeowners to verify reviews in certain circumstances. Its description of that process names spam bots, family members, employees and competitors as what it screens for. A reviewer flagged for verification is contacted by email, text or phone and can respond, and the review stays off the profile until that is settled.

Want this handled for you?

Repvive removes Angi and HomeAdvisor reviews that break Angi's terms, naming the clause and attaching the record instead of arguing about the job. Pricing is tied to the result: no removal, no fee. Send the review URLs and we will tell you which ones are eligible.

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