Question 1

How do I remove a fake review from Angi?

Accepted Answer

Angi does not take a review down because it is negative. It takes a review down when the review breaks its guidelines, so the whole job is proving a breach rather than arguing the facts of the job. The usual grounds are no completed transaction, a conflict of interest such as a competitor or former employee, secondhand accounts from someone who was not the customer, extortion, personal information about staff, or content that is abusive. We assess each review against the policy first, then file with the evidence attached, and you pay $175 only once it is gone.

Question 2

How does pay-after-removal work?

Accepted Answer

It's risk-free. You pay $175 per review, and you're only billed once the review is confirmed removed from Angi or HomeAdvisor. If it isn't removed, you don't pay for it. There is no retainer, no monthly fee and no charge for the assessment, so the worst case for you is that we look at a review, tell you it is not eligible, and you have spent nothing.

Question 3

Are Angi and HomeAdvisor the same thing?

Accepted Answer

They're owned by the same company and share the same review and moderation systems, so we handle both the same way at the same $175 per-review price. Angie's List became Angi and HomeAdvisor was folded in under the same parent, which is why a review you first saw on one profile so often turns up on the other. Practically, that means one removal handled properly deals with both sides rather than two separate fights.

Question 4

What's the difference between old and new reviews?

Accepted Answer

We have a 90% success rate on older, existing reviews and a 100% success rate on new reviews caught early. Acting fast on a fresh bad review gives the best possible outcome. The reason is practical: on a recent review the reviewer is still reachable, records are current, and the surrounding evidence such as messages and quote history is easy to produce. On a review from two years ago, the reviewer often ignores the verification request entirely and the case rests on what your own records can still prove.

Question 5

How long does removal take?

Accepted Answer

Most Angi and HomeAdvisor removals are completed within 5–10 days. We assess each review against the platform's content policy before starting, so cases that were never going to succeed are filtered out rather than filed and left to run. If a case needs escalation beyond the standard queue it can take longer, and we tell you that at the point it happens instead of leaving the file quiet.

Question 6

The reviewer only got an estimate and never hired me. Can that come off?

Accepted Answer

This is one of the strongest cases on Angi, and it is extremely common for contractors who buy leads. Someone requests a quote, does not like the number, and rates you on the price rather than on work you performed. Angi's review system is built around actual completed jobs, so a review where no job existed has no transaction behind it to verify. If you can show the lead record and the absence of any invoice, job ticket or deposit, that is usually the whole argument.

Question 7

Can a competitor or former employee review be removed?

Accepted Answer

Yes, conflict of interest is written into the guidelines. The difficulty is never the rule, it is the proof. Useful evidence includes the reviewer name matching no customer in your system, a review history clustered around your direct competitors, timing that lines up with a dispute or a resignation, and reused wording across multiple reviews. We build that pattern into the filing rather than simply asserting that the account looks fake, because an assertion with nothing attached is the most common reason a self-filed dispute gets declined.

Question 8

Can I dispute the review myself through Angi?

Accepted Answer

You can, and for a clear-cut case it is worth trying. What goes wrong is usually one of three things: the dispute argues that the review is unfair rather than naming the guideline it breaks, no evidence is attached, or the pro replies publicly in a way that reads badly and stays on the profile forever. A declined dispute also makes the second attempt harder, because the review has now been looked at once and left in place. If you have already tried and been refused, tell us what you filed so we do not repeat it.

Question 9

Does replying to a bad Angi review help or hurt?

Accepted Answer

A short, calm, factual reply helps, because homeowners read how you handle a complaint as much as they read the complaint. A long defensive reply hurts, and a reply that discloses the customer's address, job details or personal circumstances can breach the platform's own privacy rules and create a second problem. Do not reply while a removal request is open. Your response becomes part of what the reviewer sees, and it frequently prompts them to add more detail to a review that would otherwise have gone quiet.

Question 10

How much does one bad review actually cost me?

Accepted Answer

More than the star average suggests. Rating and review volume feed the placement algorithms on both platforms, so a drop moves you down the list of pros a homeowner sees, and the pros above you take the calls. Meanwhile Angi Leads keeps billing you per lead at the same rate. For a contractor with a modest review count, one 1-star can move the visible average by a noticeable amount, which is why a $175 removal on an eligible review is usually the cheapest fix available.

Question 11

Will the reviewer know I requested removal?

Accepted Answer

No. The process is confidential and handled through the platform's standard policy-enforcement channels. Reviewers are not told a business requested removal. They may be contacted by the platform to verify the interaction, which is normal for any disputed review, but the request is not attributed to you and there is no public record of it on your profile.

Question 12

What happens to my star rating after a review is removed?

Accepted Answer

The review disappears from the profile and the average recalculates without it. How much the number moves depends entirely on how many reviews you have: on a profile with a dozen reviews, removing a single 1-star can shift the average visibly, while on a profile with hundreds it is a rounding change. Removal does not add anything to your profile, so if the underlying problem is thin review volume, the durable fix is collecting more real reviews alongside the removals.

Question 13

What do you need from me to get started?

Accepted Answer

A link to your Angi or HomeAdvisor profile and the specific reviews you want assessed. Then whatever records touch those jobs: lead records, quotes, invoices, job tickets, and any text or email exchange, especially if a threat was made. If the reviewer does not appear anywhere in your system, say so, because that absence is the evidence. We do not need access to your Angi account to assess a review, and nothing is filed without your sign-off.

Question 14

What if the review is real?

Accepted Answer

Then it stays, and we tell you that during the assessment instead of billing you to fight it. A genuine customer describing a genuine job is protected opinion on every platform, and no honest service removes it. What works in that situation is answering it well and steadily collecting real reviews from the customers who were happy, so one bad job is not the first thing a homeowner reads. Any service claiming it can delete legitimate criticism is either misleading you or doing something that will get your profile penalised.

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